Common questions
We’re here to answer your questions
Below are answers to some of the most common questions families ask about our cremation services.
Do you offer traditional funerals or memorial services?
No. Northern Illinois Cremations is designed for families seeking a direct cremation option. We do not provide formal funeral services or use chapels for gatherings, though you may hold your own memorial service at a location of your choice.
What’s included in the Basic Package?
Our Basic Package includes everything required for a simple, dignified cremation:
Legal paperwork and filings (including death certificate and Social Security)
Minimal cremation container
Temporary urn
Cremation process
Online notice (Name, Date of Birth, Date of Passing)
Ashes and death certificates ready for pickup or delivery together
Can I see my loved one before cremation?
Yes, but only under certain conditions. If identification cannot be made via photograph or if the family specifically requests it, a private viewing can be scheduled at one of our partner chapels for an additional fee.
Can ashes be shipped to me?
Yes. We can ship cremated remains for a flat fee of $195 anywhere within the United States.
How do I make arrangements?
All arrangements are made online or by phone. In-person appointments may be available for an added fee. Simply contact us to begin, and we’ll guide you every step of the way.
When can I pick up the ashes?
Ashes are available for pickup twice weekly (Tuesdays and Thursdays) at one of our partner chapels in Rockford, or Genoa.
Do you offer pre-planning or pre-payment options?
In an effort to keep our costs as low as possible, we currently do not offer pre-planning. However, we do plan to in the future.
What if my loved one passes away at home or outside of a hospital?
Our team can coordinate transfers during normal business hours. If the body cannot remain in a licensed facility, we will bring your loved one into our care promptly.
What if I have more questions?
We’re always here to help. You can call us during business hours or send us a message anytime using our contact form.